A little help along the way

Turntangle support

Stuck on a move, missing a sound, or something not behaving as it should? Agentic Edge, the developer of Turntangle, is here to help.

Contact us

Email help@agenticedge.app.

If you’re reporting an issue, include your app version, iPhone or iPad model, iOS version, and what happened. A puzzle code or screenshot can help. Please don’t include passwords or sensitive personal information.

In the app, open Settings → Playtest report to review and share an optional diagnostic report. Nothing is sent automatically. See our privacy policy for details.

Playing the game

How do I clear an arrow?

Tap an arrow whose path is clear in the direction its head points. Another arrow in front of it can block its exit. Rotate the shape to follow paths across its faces and find an opening. In Key & Gate puzzles, clear the key marked K to unlock arrows marked G.

How do I rotate, zoom or move the puzzle?

Drag with one finger to rotate, pinch to zoom, and drag with two fingers to pan. Reset view brings the puzzle back to its starting view. You can also use the Arrow list as an alternative way to select arrows.

What is the difference between Calm and Mastery?

Each journey has 50 full puzzles and its own progress. Calm gives you more room to explore; Mastery uses denser surfaces and deeper dependencies, with personal time and blocked-tap records. Both reveal the same collection of rewards.

I finished a puzzle. How do I continue?

After the reward reveal, tap Continue to see your completion controls, then Next puzzle to advance. You can also open Puzzles and choose your Calm or Mastery journey. Selecting a completed level lets you revisit its reward; Restart current puzzle begins a new attempt while preserving your collected reward and personal best.

Settings & troubleshooting

Why can’t I hear the sounds?

Enable Sound in Turntangle’s Settings, turn off Silent Mode on your device, and raise the media volume. Check whether audio is routed to Bluetooth headphones or another output. If the issue persists, email support and optionally attach a Playtest report; its audio section can help identify the problem.

Can I make the game quieter or easier to read?

Settings includes larger arrows, high-contrast arrow color, two puzzle surfaces and accent themes. Calm background stops the ambient motion. Quiet celebrations keeps rewards still and removes confetti. The app also respects your device’s Reduce Motion setting.

Where is my progress saved? Can I move it?

Progress and settings are stored on your device. Open Settings → Progress backup to export a file you can keep or import on another device. Keep a backup before deleting the app or changing devices. Turntangle does not provide automatic developer-operated cloud sync.

How do I delete my data?

Settings → Playtest report → Clear recorded measurements removes local diagnostics while preserving progress. To remove all app-local data, choose Delete App in iOS Settings; Offload App keeps documents and data. Delete any exported files, shared messages and device backups separately. To request deletion of information you emailed to support, contact help@agenticedge.app.

Does the game need an account or internet connection?

Gameplay does not require an account or internet connection. Puzzle generation and progress storage happen on your device. Sharing a challenge, sending email or saving to a cloud file provider uses the services you choose.